How we work / Working with us
Working with us
From our first conversation to final delivery and after: every step is written down, every price is agreed before work starts, and your data is handled exactly as promised.
From our first conversation to final delivery
Based in Singapore, working with clients worldwide. All our work is delivered remotely.
- 1
First conversation
One or two calls to understand what you spend on, which data the work needs, how you would send it, how sensitive it is, and roughly how many systems or cost sources are in scope. If you need special handling for very sensitive data, we agree it here.
- 2
Scope and price in writing
A scope document with an agreed number of systems or cost sources, the contract, a confidentiality agreement and our data-handling terms. We deliver exactly the agreed scope. Any change needs a written change request: we estimate and price it, and you sign it before that work starts.
- 3
Signature and deposit
Work starts when scope and price are signed and 50% of the fee (or of the setup fee) is paid.
- 4
Your data
Your team prepares, cleans and sends the agreed data; our data request list says exactly what, from which systems and by when. If you would rather not send staff names, you give each person a code and keep the list of who is who.
- 5
Discovery and a signed baseline
Interviews, your data and a map of every system or cost source. You confirm in writing that the list is complete, so every finding is based on agreed facts.
- 6
Delivery
We do the analysis, or set up tracking, alerts and team reports, working with your people in short workshops and reviews. Each deliverable goes through a round of review with you.
- 7
Sign-off
We hold the results meeting or hand the work over. The work is complete when you accept the deliverables, and the rest of the fee is invoiced at sign-off.
- 8
After sign-off, if you want it
You do not need anything after sign-off: your team can run what was set up. If you would rather we keep it up to date, we offer monthly reporting, or we run a managed service for you; typical prices are on our Pricing page. Any monthly service you choose runs for at least 12 months, then month by month, with 3 months' notice to end it.
Where to start
Not every client starts in the same place. The AI and technology cost review is the quickest way to one agreed set of facts. If you already know where the problem is, the managed services start with their own discovery: cloud spend, AI spend or all your technology spend. If you have had the review recently, a managed service does not repeat it, and its scope and price take account of the work already done.
Data governance for AI is scoped with each client. Talk to us about it.
How your data is handled
- You prepare and send the data. The work needs your actual data, including names where it depends on them; your data is covered by the confidentiality agreement and the data-handling terms.
- We do your work in a separate workspace, used only for you. Your files are kept encrypted, in protected storage that only that workspace can reach.
- We use AI assistance. Your confidential data is processed only on our own machines and is never sent to cloud AI services.
- For very sensitive data, we can work inside a remote workspace you provide, or give you a copy of our workspace to run on your own systems. We agree this before the work starts, and the price takes it into account.
- On request, we delete everything at the end and give you a signed certificate of deletion: what was held, where, when and how it was destroyed, and by whom.
Start with a conversation.
In one call, tell us what you spend on and what worries you. If we can help, you get a written scope and price.
Book a first call